In the face of the Global Coronavirus pandemic, we too have reacted to the ever-present threat and have put some measures in place to ensure the safety of our Staff and Clients.
We have closed our Newton Abbot and Teignmouth Surgeries and are concentrating our work at Quarry House in Torquay where we are able to practise safe barrier techniques to protect Staff and Clients alike. However, we will now operate an appointment only service at St. James Vets on a Monday morning and at Albany Vets on a Friday morning for clients unable to travel to Torquay. Regrettably, we do not have the resources to offer a more frequent service at our branches. Please arrange collection of medications and appointments with the Vet by phoning 01803 324341.
We apologise for the inconvenience these closures mean for our local Clients, but rest assured we are still there for you with our 24-hour service.
We request that Clients observe the following guidelines:
- All consultations are by appointment only. We are booking 2 consultations per hour, which allows us enough time to ensure clients are not waiting at the same time, and to disinfect surfaces in between.
- We are following Royal College of Veterinary Surgeons’ Guidelines and reducing our work to essential cases, whilst safeguarding the health and welfare of our patients. Disease prevention by Vaccination is rightly regarded as essential. If you would like your pet to be seen, please phone 01803 324341 and our team will assess the needs of your pet via telephone triage.
- On arrival at the Practice, please ring the doorbell or telephone from the car park. You may stay in the carpark or in your vehicle and our Duty Nurse will come out to collect your pet. If you wish, you are welcome to enter the waiting room, but please restrict this to one person per pet, use the hand sanitiser provided and maintain a safe 2 metre distance with any Staff member present. From August 8th we are expected to comply with the instruction that members of the public must wear face-coverings in indoor public areas. We regret that we cannot allow you to be present when we examine your pet.
- Some clients may prefer consultations and checks over the phone. We will do our best to accommodate this and certainly video-chat or picture-messaging can be helpful, but this will be at the client’s liability. We will not dispense any medications as a result of this interaction and will not commit to making a firm diagnosis or make treatment recommendations other than general advice.
- We would prefer to not be given cash and request that payment is made by credit or debit card. This can be taken via the telephone or using our cordless terminal which is disinfected between uses. Any cash taken will be dropped into a bucket of surgical scrub.
- We will not be offering house calls except in extreme circumstances. Clients without transport or in self-isolation will need to arrange for a third party to transport the patient to and from the surgery. If requested, our Staff can carry this out using our Ambulance, but this will entail a significant extra charge and will depend on Staff availability and agreement at the time.
- Repeat medications can be requested to be sent via the postal service. There will be a minimum charge of £4.00 plus VAT for this service.
- We have a box outside the surgery entrance for the collection of medications. Please phone us when you are either leaving home or on arrival at Quarry House and the medication will be placed in the box for you to safely collect.
Please help us to keep us all safe and comply with these protocols.